Optimise Services, Operations, & Delivery

Do you have challenges such as:

  • Cash-flow hiccups?
  • increased costs?
  • ongoing delays in service delivery?
  • increase customer complaints and fewer new clients?
  • waste shortages and an inability to meet client needs?
  • errors, low productivity, and issues with meeting standards?
  • missed opportunities and falling behind business partners?
  • concerns with operational sustainability, environmental sustainability or both?

This is the area of focus for you…

Pricing - get down into the details

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Optimise Services, Operations, & Delivery

Serve more people and communities

Enhance the quality or effectiveness of your services

Maintain stability and continuity in your work

Improve internal capabilities and resources

Raise awareness about your mission and cause

Build partnerships and networks

I can help you develop and refine services, processes, quality, technology, cash flow; working anywhere you want to strengthen.

Optimise Services, Operations, & Delivery - not for Profit support solutions
Eve Diamond Expert Support and guidance for NFPs

Eve Diamond

Not-For-Profit Business Remediation Guru

Access trusted support to
Imagine, Build, and Take Care Of Operations

Join the ranks of hundreds of organisations that I have helped evolve and prosper!

Know what you are tackling…

Getting to the root cause of any issue is the first step in being able to improve things.

Optimise Services, Operations, & Delivery - faq

PROBLEM

Are you having issues with customer/client satisfaction, delays, errors and unresponsive or problematic service?

ROOT CAUSE

Your Not-for-Profit could lack of effective communication between departments or with customers, or there could be inadequate processes and process training

Optimise Services, Operations, & Delivery - FAQ 2

PROBLEM

Are you finding your resources (human, financial, or material) are not effectively managed and/or technology is outdated or inadequate

ROOT CAUSE

Your Not-for-Profit does not have the right skills, systems and processes in place to ensure the business is managed effectively.

Optimise Services Operations and Delivery - quote 1

“Cash-flow is King and Queen!!!

A tight cash flow can take your attention away from the main game.

Many business owners let accounts get to the 60 or even 90 day receivables level and then it is a real grind to keep the cash flow going. …. Eve showed me it is critical for cash-flow to get as many customers and clients as possible to pay on time.  Even with NDIS, or other Government agencies, it is possible to work out ways to get paid quickly and reliably.”

Kate Schadler

Accounts Manager

Learn How I Have Helped Leading Organisations Optimise Services, Operations, & Delivery

  • Boost your Reporting Accuracy

    Boost your Reporting Accuracy to Drive Better Results Enhancing your accounts and reports for greater clarity leads to more accurate information and empowers informed decision-making.

  • Making a financial comeback

    Having found itself at a crossroads when key leaders left, this charity made a spectacular financial comeback by focusing on strategy, processes, and reporting!

  • Get Clean Audit Ready fast

    Need a Clean Audit ASAP? Passing an audit can be stressful, but with the right support getting a clean bill of financial health can be a breeze. My Fast, Cost-Effective Process Gets Not-for-Profits, Charities, and Associations Audit-Ready in No Time!

2024-09-22T05:13:42+00:00
Get Clean Audit Ready fast

Getting Clean Audit Ready Fast…

Need a Clean Audit ASAP? Passing an audit can be stressful, but with the right support getting a clean bill of financial health can be a breeze. My Fast, Cost-Effective Process Gets Not-for-Profits, Charities, and Associations Audit-Ready in No Time!

2024-09-19T10:23:23+00:00
Making a financial comeback

Make a Spectacular Financial Comeback

Having found itself at a crossroads when key leaders left, this charity made a spectacular financial comeback by focusing on strategy, processes, and reporting

Let’s Make Things Happen

To address problems related to Services, Operations, & Delivery, your organisation requires a comprehensive approach that includes process improvement, resource optimisation, training, and technology upgrades with some innovation along with some change management and effective communication campaigns to bring your people along the improvement journey.

“Eve has been able to draw on direct experience of running an accountancy firm when defining our requirements – from problem framing and then the analysis – the “thinking outside of the box” required to resolve the problem effectively is one of Eve’s great strengths. 

Together we were able to improve operational efficiency, strengthen volunteer and staff management, and secure several diverse funding streams.

All the while she worked to maintain strong communication and alignment with the organisation’s mission, staff and stakeholders”

Mick Couani

CEO

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