How Things Happen…

The way you and I work together is very different from how you work with your tax accountant – working side-by-side to provide support, structure and clarity, through informal CFO services that incorporate accounting, business analytics, consulting and entrepreneurism.

How things Happen Diamond Business Advisory - Management Accountant to SMEs business advisor

How Do Things Happen?

Firstly, how we get started:

  1. Meet, have a cup of coffee, or a zoom call – we always start with short discussion about your headaches and aspirations.
  2. From the discussion I draft up an initial proposal which includes a Financial Status Review – this review can either be of your whole business or limited to a single area of concern, but enables me to deep- dive into your world and gain a really good understanding of your business.
  3. The Financial Status Review findings enable me to then provide a full quote for the job and make a recommendation on what I think the best way forward is.

How much and how often we work together are agreed according to your budget as well as the the time and effort that will be required by your business. Your key staff are not likely to be able to drop everything to help work through immediate change, so assignments are usually scheduled to be a few hours a week across two or three weeks – depending on requirements and staff availability. Of course, if you are in a hurry, work can be carried out in a much more intense burst.

Success Journey - Diamond Advisory Business Coaching

For small issues, or low hanging fruit – this entire process can be accomplished in a few hours…

How long we work together is entirely up to you.

Solutions will vary from client to client, need to need, and project to project; regardless you receive maximum benefits and value.

The Business Processes

Steps used for guaranteeing your success

To guarantee you a successful outcome, you receive standard project management principles throughout our time together, either directly or in the background.

We tailor and agree your work assignment by assignment, as some clients choose to use our expertise to simply identify issues, or tune-up a specific area, while others prefer a full business revamp or a long term relationship and loop from beginning to end repeatedly increasing business success.

The process for your engagement can be big or small – depending on your needs – the amount of assistance you need from beginning to end is totally up to you.

As a Member of CPA Australia I am bound by the Professional Standards Act. The overarching aims of a national regime are to improve professional standards compliance with high standards of quality assurance, risk management practices and disciplinary procedures, as well as required levels of professional development, ensure greater transparency and public accountability applies.

Quality Assurance

Quality Assurance is the planned or systematic actions necessary to provide enough confidence that a product or service will satisfy the given requirements.

Being CPAs and a registered public practice, quality assurance is a mandatory part of our requirements; as a Member of CPA Australia our firm is subject to tri-annual Quality Assurance Reviews – where the standard of our work and work processes are assessed, scored and approved by third party reviewers.

Risk Management

Risk Management is the ability to reliably achieve outcomes you want, and to equally reliably prevent the outcomes you do not want.

At heart, risk management is the Processes of making conscious decisions about appropriate levels
of risk. Ownership, accountability and overview are the cornerstones.

Strategies then need to be developed to manage the identified risks. This involves three types of strategies:

  1. Contingency Strategies: Bringing down to acceptable risk levels, risks of higher consequence but lower likelihood of occurrence.
  2. Preventative Strategies: lower consequences but higher likelihood of occurrence.
  3. Monitoring Strategies: both the likelihood and consequences are relatively low this covers both standard safeguards and ongoing review.

Where an area is identified as posing unsuitable levels of risk we work with you:

  • Design risk measurements and metrics
  • Risk assessments
  • Detailed risk analyses
  • Risk reporting
  • Issues risk management
  • Event capture and loss estimates
  • Risk mitigation planning
  • Risk acceptance

All risk management processes align with legal and regulatory requirements and include or link to relevant activities such as privacy, information security assessments, continuity of business assessments, and business impact analysis.

Change Management

Change Management is an systematic approach to transitioning from a current state to a desired future state.

This is system and process aimed at helping staff, management and sometimes people external to your business (such as clients) accept and embrace changes in your business environment so your business can move to be more successful.

You also receive a project management process wherein changes to your engagement, that might arise as we progress are formally introduced and approved by you before progressing.

Change Management is a communications piece that overlays the actual tasks, milestones, outcomes etc that are undertaken as part of the engagement. For more information read this blog on project management traps.

Knowledge Management

Knowledge Management is the explicit and systematic management of vital knowledge – and its associated Processes of creation, organization, diffusion, use and exploitation – in pursuit of business objectives.

Your knowledge encompasses both tacit knowledge (in people’s heads) and explicit knowledge (recorded and saved as information in databases, documents etc.).

Many programmes start by focusing on the thrust of better sharing of existing knowledge e.g. sharing best practices. However, if you cannot link the activities to the achievement of business goals, then it is not real knowledge management.

You get leveraged value through knowledge management because we also focus on:

  • Customer Knowledge – the most vital knowledge in most organizations
  • Knowledge in Processes – applying the best know-how while performing core tasks
  • Knowledge in Products (and Services) – smarter solutions, customised to users’ needs
  • Knowledge in People – nurturing and harnessing brainpower, your most precious asset
  • Organisational Memory – drawing on lessons from the past or elsewhere in the organisation
  • Knowledge in Relationships – deep personal knowledge that underpins successful collaboration
  • Knowledge Assets – measuring and managing your intellectual capital

What can you expect?

  • Quick and easy results with minimum of fuss

    You can start really small and grab low hanging fruit – from as little as 1 hour of your time (or your staffs’) you receive advice a list of NEXT STEP actions for any issues identified during our work, along with suggestions on actions you can take immediately to make your business better.

  • Professional Advice – no strings attached

    Leveraging 25 years as a CPA working for businesses from solo-preneurs to listed corporations and government departments, Eve really understands the importance of the numbers within your business. By using these numbers to inform what needs to be done, and how, you can create true business success. Plus unlike most business and sales coaches Eve’s financial acumen enables her to retain a “whole of business” perspective throughout your journey.

  • Your place or mine (or virtual)?

    You never have to take time out of your world to visit this office; Diamond Business Advisory can come to you, you can come to here, or we can meet online (email,  Zoom, etc). There are clients all over Australia, and quite a few around the globe. You get advice and support during the hours you need to get things done (even if that is an occasional extra late night, or a weekend).

Small Business Coaching Diamond Advisory Testimonial KD

Kylie Davis

I first met Eve when I interviewed her for an article in our paper. I was impressed by her real understanding of the challenges that small business people faced.

At the time, The village Voice was struggling to make sense of financial advice provided by faceless men in big city firms. Here finaly, was someone I could relate to. Someone who could explain what all those numbers meant and why they were important without patting me on the head, telling me not to fuss and simply presenting me with a frightening bill.

After surviving six years in small business, I believe myself to be a relatively smart business woman, but have always been terrified of “the accounts”.

Eve and Diamond Business Advisory have taught me how to read my accounts. She has taught me how my reports simply back up and explain the story of my business – without me having to rely overly hard on my gut instinct.

My business has grown exponentially under Eve’s guidance and my own knowledge about my business has lept dramatically. She is a straight talker and will not hesitate to tell me when I risk going astray. Equally however, she will listen to alternative points of view and sometimes even takes them on board!

They will not always tell you what you want to hear, but they will always tell you what you need to hear. I have no hesitation in recommending them.

Fall in love with your business again!